Introducing Tali AI Scribe: Our First AI Tool
At Vibrant, we’re excited to announce that, for the first time, we’re using an AI tool to enhance the healthcare experience. Meet Tali AI Scribe—a program that supports our healthcare providers by handling note-taking during appointments, allowing them to give clients their full attention. We understand that questions may arise about how Tali works and how it protects your privacy, so here’s everything you need to know.
What Does Tali Do?
Tali is a specialized AI tool designed to take notes during appointments. It records everything discussed between a client and their provider, creating a confidential written summary that providers can review to ensure accuracy. This tool helps providers stay fully engaged with the client during their visit without the distraction of typing or writing down notes. With Tali, we’re able to provide more attentive and personalized care.
Why Did We Choose Tali?
We’re always looking for new ways to improve our services, and Tali helps us streamline the appointment process. By handling the note-taking, Tali allows our providers to focus entirely on you. This means they’re able to listen more closely to client’s concerns and respond with the care and attention they deserve. We believe that adopting AI like Tali is a positive step toward a better healthcare experience for all of our clients.
How Does Tali Keep Your Information Safe?
We know that introducing an AI tool can raise questions about privacy and data security. Here’s how Tali ensures your information remains safe:
• Recording and Transcription: Tali records the conversation during the appointment and then transcribes it into a written summary. Once transcribed, the audio recording is immediately deleted, ensuring no audio files are stored.
• Secure Data Storage: The written record is stored securely here in Canada, following strict privacy protocols to protect patient information (PHIPA).
• Anonymous Summaries: Tali removes any identifying information, such as name, before creating summaries, so the records remain private and secure.
• Short-Term Data Retention: Tali only keeps the written summaries for a limited time (30 days or less), and then all data is permanently deleted. This ensures that your information isn’t stored longer than necessary.
Client Consent is Our Priority
We’re committed to transparency and respecting client preferences, which is why consent will be requested before using Tali during appointments. This approach ensures that clients have the choice to decide whether or not Tali is used during their visits. If there are any questions or concerns, clients are encouraged to never hesitate to ask their provider.
In addition to Vibrant, health centres such as Access Alliance Multicultural Health and Community Services, Unison Health and Community Services, Davenport Perth Neighbourhood & Community Health Centre, and more are also using Tali AI Scribe to enhance the quality of care and client experience.